Return Policy

At Urcustomhub, we are dedicated to ensuring your satisfaction with our high-quality customized products. If you need to return an item, the terms and conditions below will guide you through a straightforward and clear process.

Eligibility for Returns:

• Defective Products: Returns accepted for items with manufacturing defects or quality issues for a refund or replacement.
• Order Errors: Returns accepted if we send the wrong product or design for a refund or the correct item.
• Damage During Shipping: Contact us immediately to initiate a return if your order is damaged in transit.

Return Process:

• Contact Customer Support at service@urcustomhub.com within 30 days of receiving your order, providing your order number, a description of the issue, and photographs if applicable.
• Our team will respond within 1-2 business days with instructions.
• Return shipping costs will be covered by us.

Return Options:

• Full Refund: Receive a refund to the original payment method.
• Replacement: For defective products or order errors, opt for a replacement instead of a refund.

Return Timeframe:

• Returns are processed promptly, typically within 7 business days for refunds or replacements, depending on your location and the return's nature.

Non-Returnable Items:

• Custom-made or personalized products without defects.
• Used, worn, or customer-damaged items.

For questions or clarification, contact Customer Support at service@urcustomhub.com. We aim to provide a satisfactory resolution to any return-related issues.

Note: Urcustomhub may update this Return Policy periodically. Continual use of our services and products signifies acceptance of any changes.