Refund Policy

Urcustomhub's Refund Policy is designed to be fair and transparent, ensuring you can shop with confidence. Here's what you need to know about our refund process.

Eligibility for Refunds:

• Defective Products: Eligible for a full refund.
• Order Errors: Full refunds issued for our mistakes.
• Damage During Shipping: If your order arrives damaged, you may be entitled to a refund.

Refund Process:

• Contact us via email with your order details and issue description.
• After review, if your return request is approved, we'll proceed with the refund.

Refund Options:

• Full Refund: Issued to the original payment method used during purchase.
• Replacement: If preferred, we can send a replacement for certain issues instead of a refund.
• Store Credit: Alternatively, you may opt to receive store credit for the amount, which can be used for future purchases on Urcustomhub.

Refund Timeframe:

• Refunds are processed within 5-10 business days after the return is approved and processed.

Exceptions:

• Personalized products without defects are not eligible for refunds.
• Products that have been used or damaged by the customer are not refundable.

Contact Information:

• Reach out to our Customer Support at service@urcustomhub.com for assistance with the refund process.

Please be aware that our Refund Policy may be updated. Regularly reviewing this page ensures you're informed of any changes. Your continued patronage of Urcustomhub signifies agreement to these terms. Thank you for trusting us with your custom product needs.