1. What is The Water-Soluble Fabric Subscription Box?

The Water-Soluble Fabric Subscription Box is a monthly service that delivers a curated embroidery kit directly to your door! Each month, you’ll receive one of our best-selling Water-Soluble Fabric pattern PLUS a T-shirt, selected from over 500 designs. It’s a fun and creative way to enhance your embroidery skills and craft something beautiful, either for yourself or as a thoughtful gift for someone special.

2. What do I get in each box?

Each box contains:

• 1 best-selling Water-Soluble Fabric
• 1 T-shirt
• Threads and needles provided every 3 months.
• A floral embroidery pattern representing the flower of the month, made from our water-soluble fabric.
• Special holiday-themed gifts during major holiday months (e.g., a festive design for Christmas).
• Personalized birthday gifts when you add your birth date during checkout.

3. How much does the subscription cost?

Each kit in the subscription box is just $15, plus shipping, offering a 50% discount compared to purchasing kits individually! This provides an amazing value for premium, high-quality embroidery products each month.

4. Can I cancel my subscription?

Yes! You have complete control over your subscription. You can cancel or pause it anytime, with no strings attached. Simply log in to your account or contact our 24/7 customer support team to make adjustments.

5. What if I need a break or miss a month?

You can pause your subscription whenever you need to, for as long as you want. Whether you want to skip a month or take a break, you’re in control of your plan.

6. Can I choose the kit I receive each month?

The kits are curated by our team based on the best-selling designs each month. However, rest assured that every project is thoughtfully selected to ensure you receive a unique, creative, and on-trend kit each time.

7. Are there any extra surprises in the boxes?

Yes! Along with your embroidery kit, you’ll receive a beautiful floral design representing the flower of the month. During major holiday months, you’ll also receive a bonus holiday-themed gift to add to your festive projects.

8. How do I update my shipping or payment details?

Log in to your account on our website and go to the "My Account" section to update your shipping address or payment information.

9. When will I receive my box each month?

Your subscription box will ship at the date you palce your first order every month. Shipping times may vary depending on your location, but you’ll receive a tracking number via email once it’s on its way.

10. Can I give The Water-Soluble Fabric Subscription Box as a gift?

Absolutely! This subscription makes a perfect gift for anyone who loves crafting or wants to learn a new skill. You can send a one-time subscription box or set up a monthly delivery for someone special.

11. What if I have a problem with my kit or order?

We’re here to help! Contact our 24/7 dedicated customer support team with any questions or issues. Your satisfaction is our priority, and we’ll work with you to resolve any problems quickly.

12. Do you offer international shipping?

Yes, we do! International shipping is available, but shipping times and costs may vary depending on your location. Check the shipping details during checkout for more information.

13. How can I track my order?

You’ll receive a tracking number via email as soon as your box ships. You can use this number to track your package and monitor its delivery progress.

14. How do I update my subscription preferences or cancel my subscription?

Simply log in to your account on our website and go to the “Subscriptions” tab to modify your plan, pause, or cancel your subscription at any time.

15. What is the birthday gift, and how do I qualify?

We love celebrating your special day! Add your birth date during checkout, and you’ll receive a personalized birthday gift in your subscription box during your birthday month.

16. What makes The Water-Soluble Fabric Subscription Box different from other embroidery services?

Our subscription is more than just a box of embroidery supplies. It’s a creative journey designed to help you explore the art of embroidery, build your skills, and make something unique. From best-selling kits to seasonal and holiday extras, every box is curated to offer beauty, creativity, and a sense of accomplishment.

17. Will the automatic billing amount remain the same each month?

The billing amount for each subscription cycle may vary due to factors like shipping fees, taxes, and promotional discounts. You will receive an email notification one day before the charge, displaying the expected amount. You can adjust your subscription settings before the charge occurs.

18. Can I apply other discounts to my subscription?

No, other discounts or promotions cannot be combined with the subscription-exclusive discount.

19. Will automatic subscription orders include extra add-ons like shipping insurance or coupons?

No, automatic subscription orders do not include coupons, shipping insurance, or any manual add-ons. Your subscription will only include the purchased items, automatic discounts, shipping fees, taxes, and other essential order content.