1. What is The Embroidery Journey Box?

The Embroidery Journey Box is a monthly subscription service that delivers a curated embroidery kit right to your door! Each month, you’ll receive one of our best-selling kits, selected from over 200 designs. It's a perfect way to enhance your embroidery skills, create something beautiful, and enjoy the art of stitching.

2. What do I get in each box?

Each box contains:

• 1 embroidery kit featuring a popular design
• All the materials you need: pre-printed fabric, threads, needles, a hoop, and instructions
• A seasonal floral product made from our water-soluble fabric collection, representing the flower of the month
• Special holiday-themed designs at the end of each quarter
• Personalized birthday gifts if you add your birth date during checkout!

3. How much does the subscription cost?

Each kit in your subscription box costs $10, plus shipping. This represents a 50% discount compared to purchasing the kit individually! You’ll enjoy incredible value while receiving premium, high-quality embroidery products every month.

4. Can I cancel my subscription?

Yes! You have full control over your subscription. You can cancel or pause your plan at any time, no strings attached. Simply log into your account or contact our customer support team to make adjustments.

5. What happens if I miss a month or need a break?

You can pause your subscription whenever you need to, for as long as you want. Whether you need a short break or want to skip a month, you’re in control!

6. Do I need to be experienced in embroidery to subscribe?

Not at all! Our kits are designed for all skill levels—from beginners to advanced embroiderers. Each kit includes detailed instructions, and we offer 24/7 customer support if you need extra help.

7. Can I choose which kit I receive each month?

The kits are curated by our team, selecting the best-selling designs each month. However, every project is handpicked to ensure variety and creativity, so you’re always getting something special and trendy!

8. Are there any extra surprises in the boxes?

Yes! Along with your embroidery kit, you’ll receive a beautiful velvet floral product from our water-soluble fabric collection, representing the flower of the month. Every quarter, you’ll also get a bonus holiday-themed design (like a Halloween kit in September) to add to your festive decor.

9. How do I update my shipping or payment details?

Simply log into your account on our website and go to the “My Account” section to update your shipping address or payment information.

10. When will I receive my box each month?

Your box will ship within the date of your fisrt order every month. Shipping times may vary depending on your location, but you’ll receive a tracking number via email once it’s on its way!

11. Can I give The Embroidery Journey Box as a gift?

Absolutely! Our subscription makes a perfect gift for anyone who loves crafting or wants to learn a new skill. You can choose to send a subscription as a one-time gift or set up a monthly delivery for a friend or family member.

12. What if I have a problem with my kit or order?

We’re here to help! Contact our 24/7 dedicated customer support team for any questions, concerns, or issues with your order. Your satisfaction is our priority, and we’ll work with you to resolve any problems.

13. Do you offer international shipping?

Yes, we offer international shipping! However, shipping times and costs may vary depending on your location. You can check our shipping details at checkout for more information.

14. How can I track my order?

You’ll receive a tracking number via email once your box has shipped. You can use this number to follow the delivery progress of your subscription box.

15. How do I update my subscription preferences or cancel my subscription?

Log in to your account on our website and navigate to the “Subscriptions” tab. From there, you can modify your plan, pause, or cancel your subscription anytime.

16. What is the birthday gift, and how do I qualify?

We love celebrating with our subscribers! Just add your birth date during checkout, and you’ll receive a special birthday gift in your subscription box during your birthday month.

17. What makes The Embroidery Journey Box different from other subscription services?

We’re more than just a subscription box. Our goal is to inspire creativity and help you build new skills through the art of embroidery. From the high-quality kits to the seasonal and holiday-themed extras, each box is designed to enrich your life with beauty, creativity, and relaxation.

18. Will the automatic billing amount be the same for each subscription?
Due to changes in subscription product prices, shipping fees, taxes, and other promotional discounts, the billing amount may vary in different cycles. Customers will receive an email notification one day before the subscription charge, which will display the expected billing amount. Customers can adjust their subscription before the charge is executed.

19. Can other discounts be applied when purchasing subscription products?
Unfortunately, no. Subscription-exclusive discounts cannot be combined with other promotions.

20. Will automatic fulfillment orders after subscribing automatically include coupons, shipping insurance, and other add-ons?
Currently, automatic fulfillment orders will not automatically add coupons, promo codes, shipping insurance, tips, or any add-ons that require manual selection. Subscription fulfillment orders will only include the purchased items, subscription discounts, automatic discounts, shipping fees, taxes, and other basic order content.

Still have questions?

If we didn’t cover your question here, feel free to reach out to our 24/7 customer support team! We’re always here to help.